Upstream blog

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brand development

Do what you say and say what you do. Large retailers have done a particularly good job of aligning their advertising messages with the brand experience they deliver in store. When Nordstrom’s promotes quality of service, they make sure to deliver it. When Wal-Mart advertises price advantage, you can expect to find consistently lower prices [...]

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Who trusts you?

by Craig Gagnon on January 28, 2010

Brands must cultivate the trust of their customers and prospects at all costs. What are you doing to cultivate trust in your brand and how can social media play a role?

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